Internet Sales Point
CBOSSisp is purpose-designed to support remote sales, customer registration and ongoing care via dialup or dedicated connection to the central database. This technology enables a full-scale remote office for dealers, service providers and telco’s branches. All the supported customer care operations are similar to those of CBOSSbcc Billing & Customer Care.
System Operation
CBOSSisp can operate both online and offline. The offline mode allows only contract and payment registration. However it does not require an always-on connection to the database, reducing bandwidth requirements and expanding the footprint.
Key Features
CBOSSisp is available in two configurations:
- Remote dealer
- Remote office
Remote dealer
- Registration of contracts, accounts and service profiles
- Sales of pre-activated SIM cards and prepaid scratch cards
- Inventory and contract reporting with the drill down option
- Support of alphanumeric phone numbers.
Remote Office
In addition to the remote dealer functionalities, the remote office supports:
- Ongoing customer care
- Balance enquiries, information on activated services payments, etc
- Suspension/reconnection
- Activation/deactivation of services and service packages, tariff change
- SIM card replacement and phone number change
- Promised payments
- Cash and bankcard payments
- Enhanced mailing capabilities.
Integration
Integration with CBOSSbonus Bonus Management System enables the dealer to manage bonus points of their customers: browse bonus points and related services, spend bonus points and more
Integration with CBOSSacr Internet Cash Register and CBOSSbankAPI Offline Payment Collection via External Payment Systems provides users with efficient offline payment collection tools. CBOSSacr enables subscriber cash payments and CBOSSbankAPI collects bankcard payments.
CBOSSisp also integrates with CBOSSmis Management Information System.
Benefits
- A large footprint enabled by low requirements to communication channels and hardware/software platform in the offline mode
- Cost-efficient resource usage and minimized impact of the human factor
- Secure connection with CBOSSbcc database
- Confidentiality
- Up-to-date information
- Control over agents
Every operation is registered in CBOSSbcc enabling comprehensive control over system users. - Rich customization options
CBOSSisp functionalities can be geared to the telco’s demand.
